A long time customer at this location, I was so happy with my visit today that I had to let other people know. In dire need of a pick me up, my group walked in earlier today and we were greeted by a row of smiles as the cashier welcomed us to the store. We ordered and proceeded to enjoy our coffee and donuts, all of which hit the spot. After leaving I realized I left a personal belonging behind. Retracing my steps I frantically arrived back at dunkin donuts fearing the worst. To my relief I was again greeted by smiles as an associate recognized me and revealed my long lost item. Thank you thank you thank you! I highly recommend this location for great coffee/ donuts and the best service.
(5)
Asa B.
This dunkin donuts is very different from all DD I have ever gone to, Absolutely no customer service, everyone was rude as hell and no one seemed happy there, the donuts weren't fresh enough like other DD I have ever been to, well I'm done with this location and won't be back unless I find out this is under new management!
(1)
Gili G.
The staff talk way too loud. All speak Spanish and yell to each other. Annoying. Tuna salad is mayonezi and watery. No veggies in it. Sucks.
(1)
S K.
This place used to be nice. The last two times I went, the garbage in the dumpsters behind the building by the drive-through were overflowing and crows were picking at the garbage. It was disgusting and it smelled. After I ate my breakfast sandwich hashbrowns and drank some of my coffee I spent a significant amount of time in the ladies room at work. My most recent visit all I ordered was a coffee. When they handed me my order I told them it wasn't what I ordered and they began arguing with me telling me was what I ordered. Once I receive my corrected order I left. I was only able to drink about a third of it before I was in dire need of a restroom. I never made it to work that day. It's a pity this place is gone downhill. I won't be going back.
(1)
Amber J.
Stale donuts, sometimes you see the the donuts sitting outside near the backdoor facing the drive thru...unless your coming here for baskin robbin then stay AWAY!!!
(1)
H M.
Ugh they are so rude here. I don't know how they are still in business! I love DD coffee but I go elsewhere now because of how ignorant their staff is.
(1)
Gladys H.
First off if Yelp gave me the option to give a quarter of a star I would. This Dunkin Donuts would get a 1/4 of a star just because they serve coffee. I have boycotted this establishment for approximately 5 years for the following reasons: 1) I was served a 1/2 a cup of vanilla chai tea. 2) the 1/2 dozen donuts I had ordered were all stale. 3) The employees were all sarcastic and disrespectful. 2 weeks ago my husband and I thought that maybe I should break the boycott and give them another chance to see if service had improved. At the drive through the DD employee told me that none of the donuts were fresh and that the best time to buy was in the AM. I appreciated the honesty but, "COME ON DD, none of the donuts are fresh?? All of them were stale , yet you still sell them?...Absolutely ridiculous...If your palate craves a DD donut and a DD coffe BEWARE of this DD....BEWARE.
(1)
Glenda S.
So rude! No matter if you go through the drive thru or inside they are rude to customers. They act as if we are not the one's keeping them in business. I went to the drive thru and got yelled at because I asked the employee if he had my order correct! I am done with that place. It's hard to find a decent DD in Owings Mills. Same type of customer service all over.
(1)
Joe A.
I get DD at least 3 times a week. This way by far the worst one I've ever been to. Terrible staff extremely rude. I will not be giving them my business any time soon
(1)
Shelby M.
As a member of the service industry, I like to think that I am a very polite, patient, and understanding customer. I've seen all sorts of crazy, irate, and downright awful customers in my 5 years of customer service experience. This is the first time in my life that an employee of an establishment has driven me to be one of these customers. Unfortunately I did not ask for the employees name, but you can identify him by his pronounced unibrow. He was completely rude, I asked him to wait for a minute so I could decide what to order and he interrupted me about 3 times before I finally said "I'll let you know when I'm ready to order, thanks." After I decided what to order, I then attempted to order and when I was finished, he kept saying "and....and....AND?" as if this would make me add additional items to my order. He also yelled "I ALREADY GOT THAT!" at me when I asked if he had heard my request for a sausage egg and cheese bagel. I then pulled to the window and was so infuriated that I voiced my concern. I was then met with stares of empty apathy, like they were not even phased that they had totally disrespected a paying customer. If it were up to me, Mr. Unibrow would be fired.
(1)
Ayon J. R.
Fruit flies everywhere. When I pointed out, the employee just shrugged.
Eric S.
A long time customer at this location, I was so happy with my visit today that I had to let other people know. In dire need of a pick me up, my group walked in earlier today and we were greeted by a row of smiles as the cashier welcomed us to the store. We ordered and proceeded to enjoy our coffee and donuts, all of which hit the spot. After leaving I realized I left a personal belonging behind. Retracing my steps I frantically arrived back at dunkin donuts fearing the worst. To my relief I was again greeted by smiles as an associate recognized me and revealed my long lost item. Thank you thank you thank you! I highly recommend this location for great coffee/ donuts and the best service.
(5)Asa B.
This dunkin donuts is very different from all DD I have ever gone to, Absolutely no customer service, everyone was rude as hell and no one seemed happy there, the donuts weren't fresh enough like other DD I have ever been to, well I'm done with this location and won't be back unless I find out this is under new management!
(1)Gili G.
The staff talk way too loud. All speak Spanish and yell to each other. Annoying. Tuna salad is mayonezi and watery. No veggies in it. Sucks.
(1)S K.
This place used to be nice. The last two times I went, the garbage in the dumpsters behind the building by the drive-through were overflowing and crows were picking at the garbage. It was disgusting and it smelled. After I ate my breakfast sandwich hashbrowns and drank some of my coffee I spent a significant amount of time in the ladies room at work. My most recent visit all I ordered was a coffee. When they handed me my order I told them it wasn't what I ordered and they began arguing with me telling me was what I ordered. Once I receive my corrected order I left. I was only able to drink about a third of it before I was in dire need of a restroom. I never made it to work that day. It's a pity this place is gone downhill. I won't be going back.
(1)Amber J.
Stale donuts, sometimes you see the the donuts sitting outside near the backdoor facing the drive thru...unless your coming here for baskin robbin then stay AWAY!!!
(1)H M.
Ugh they are so rude here. I don't know how they are still in business! I love DD coffee but I go elsewhere now because of how ignorant their staff is.
(1)Gladys H.
First off if Yelp gave me the option to give a quarter of a star I would. This Dunkin Donuts would get a 1/4 of a star just because they serve coffee. I have boycotted this establishment for approximately 5 years for the following reasons: 1) I was served a 1/2 a cup of vanilla chai tea. 2) the 1/2 dozen donuts I had ordered were all stale. 3) The employees were all sarcastic and disrespectful. 2 weeks ago my husband and I thought that maybe I should break the boycott and give them another chance to see if service had improved. At the drive through the DD employee told me that none of the donuts were fresh and that the best time to buy was in the AM. I appreciated the honesty but, "COME ON DD, none of the donuts are fresh?? All of them were stale , yet you still sell them?...Absolutely ridiculous...If your palate craves a DD donut and a DD coffe BEWARE of this DD....BEWARE.
(1)Glenda S.
So rude! No matter if you go through the drive thru or inside they are rude to customers. They act as if we are not the one's keeping them in business. I went to the drive thru and got yelled at because I asked the employee if he had my order correct! I am done with that place. It's hard to find a decent DD in Owings Mills. Same type of customer service all over.
(1)Joe A.
I get DD at least 3 times a week. This way by far the worst one I've ever been to. Terrible staff extremely rude. I will not be giving them my business any time soon
(1)Shelby M.
As a member of the service industry, I like to think that I am a very polite, patient, and understanding customer. I've seen all sorts of crazy, irate, and downright awful customers in my 5 years of customer service experience. This is the first time in my life that an employee of an establishment has driven me to be one of these customers. Unfortunately I did not ask for the employees name, but you can identify him by his pronounced unibrow. He was completely rude, I asked him to wait for a minute so I could decide what to order and he interrupted me about 3 times before I finally said "I'll let you know when I'm ready to order, thanks." After I decided what to order, I then attempted to order and when I was finished, he kept saying "and....and....AND?" as if this would make me add additional items to my order. He also yelled "I ALREADY GOT THAT!" at me when I asked if he had heard my request for a sausage egg and cheese bagel. I then pulled to the window and was so infuriated that I voiced my concern. I was then met with stares of empty apathy, like they were not even phased that they had totally disrespected a paying customer. If it were up to me, Mr. Unibrow would be fired.
(1)Ayon J. R.
Fruit flies everywhere. When I pointed out, the employee just shrugged.
(1)